Profile: Governance

Accountability, Transparency, Efficiency

Each of the focus countries has begun to recognise the Internet's potential to reduce the cost of governance and improve transparency, accountability and citizen engagement. eGovernment initiatives have been funded by both governments and external donors, and have seen particular success in Kenya, through the leadership of the Permanent Secretary of the Ministry of Information and Communications and the Kenya ICT Board. Outsourcing eGovernment services to the private sector has been limited but also shows significant potential. eGovernment initiatives are most effective when a mandate to initiate, coordinate and develop eGovernment services is clearly issued to an agency with executive authority.

Impact intensity and potential of internet-enabled services focused on governance

Governance Scorecard

Internet-enabled solutions are already improving administration and the promotion of open data and public private partnerships can accelerate and extend service delivery


Information management


Communications, awareness, marketing


Supply chain management


Service delivery




workforce development





Low Low
Med Med
High High

Heat mapping based on perceived sector need, perceived
national need and of current activity in the country.

Dalberg report sector intensity
Sharing of information

Systems can reduce administrative tasks and enable the sharing of information between different government agencies, as per the GAINDE 2000 single window customs clearance

Time required to gather customs forms

Time required to gather customs forms

Total days spent clearing goods

Total days spent clearing goods
Register for tax identification number

The Kenya Revenue Authority requires that all citizens turning 18 register for a tax identification number online, giving them no option to use a paper-based system

Local solutions to local development Information access

Open data initiatives enable the technology ecosystem to create local solutions to local development challenges

Dalberg report selected analysis
  • Leaders should seek to drive clear eGovernment mandates with the executive authority to speed the rollout of services. Initiatives appear most effective when implementation responsibility is assigned to an agency with executive authority to drive implementation.
  • Policymakers and other stakeholders should promote access to ICT education. Getting the population online to access government services requires a parallel programme of ICT education, both within government and for new users.
  • Policymakers must make clear but careful decision about data collection and publication. Open data initiatives require making hard decisions about how much data to publish and require clear processes and procedures for data collection, management and use. But the reward is great because access to larger and stronger datasets can also spur innovation in solution development.
Source: Dalberg analysis and interviews
Dalberg report consideration